joymax reply for a hacking account

[martine20100]

yesterday i send a report for jaymax to report them that i got hacking and look to their reply Hi. This is JOYMAX.COM .
Your question is answered. Answer is here .
Dear eurograny,



Greeting from Joymax Customer Support Team!



We received your message.



We apologize for any inconvenience that this may have caused you and we understand your frustration about this matter. Please be advised that account information is strictly for the users own safekeeping and that we will not be liable for any loss due to hack cases or scam cases.



Moreover, Joymax currently does not offer any item/ gold/ silk restoration and account or character retrieval service as stated in our Operation Policy section 4.1 and 4.2. Kindly refer to عفوا ,,, لايمكنك مشاهده الروابط لانك غير مسجل لدينا [ للتسجيل اضغط هنا ] for more details. However we will send a report to our designated team regarding this issue for investigation.



Please be informed that our system does not access any account related confidential information for it will violate our terms and policies for the game. Customer Support cannot retrieve any history of user's login ID, password, email address or secret answer an account may have. Moreover, we cannot modify nor reset nor disclose any account information.



We hope this addresses your concern. Feel free to write us again if you have any other inquiries regarding our game Silkroad Online. Please do check official announcements and updates regarding news and upcoming events in our website.Thank you for your support and have a nice day!



* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.


Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at عفوا ,,, لايمكنك مشاهده الروابط لانك غير مسجل لدينا [ للتسجيل اضغط هنا ].

if so why they told us to report them if we got hacking ???

[maistro88852]

hmmm
they said that so we wont think or care about lossing our accounts
but the truth is i think they got hacked last time
and they lost there info. but they wont say it for us
any way
GL and god will help u