رد joymax عي اميلي الي اتسرق :/

[shark_boy]

رسالتي ليهم

Character name: ***
Level: 103 - 91%
Server: Venice
User-name: ***
Password: ***
Gold: ** billion

I bought this account for much money, just be cause i was sure that am paying to have a real entertainment with such a perfect company like yours.

Actually after the last update i found that i cant log with my account any more it says that my data is invalid. Tried several of time to recover my password but finally i realized that i have been hacked by the one who i bought the account from!

I am lately notice your posts about e-mail verifications, but in these few days i did not follow game updates cause of my college's exams.

So, Kindly, by the name of those people who respect the company we are just asking you to Rollback these accounts, just Rollback ONLY the: Email, Password & e-mail confirmation to get our accounts back.

Thanks Very Much,
Sincerely,

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX

ردهم

Dear ****,



Greetings from Joymax Customer Support Team!

We have received your email regarding Hack/Account Theft.

We really apologize for any inconvenience that this may have caused you. However, like you already know Joymax does not currently offer item or account restoration due to hack or scam cases. If you have played or tried to log in to the game in a cafe or in another computer it's possible that there was a key logger and that the password was stolen. Nevertheless, we will file your case in our system for further investigation. Please be advised that account information is strictly for the users own safekeeping and that we will not be liable for any loss due to hack cases or scam cases.

Please be advised that as stated in the Joymax Terms of Use that The Operations Team will not offer services regarding account theft/hacking for the time being for the purpose of providing better service in the future. Please refer to this link for Joymax Terms of use: عفوا ,,, لايمكنك مشاهده الروابط لانك غير مسجل لدينا [ للتسجيل اضغط هنا ]

Thank you.

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.

Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at عفوا ,,, لايمكنك مشاهده الروابط لانك غير مسجل لدينا [ للتسجيل اضغط هنا ].

Sincerely yours,
Joymax Customer Support Team

نفهم ايه بقي من كده؟! ان مفيش RollBack
و ده مش ذنبهم!!