دا رد شركه جوى ماكس
Hello. this is Silkroad Online.
Dear Valued Customer,
Greetings from Joymax Customer Support Team!
We received your email. We would like to ask if your character is stuck in the Fortress War or you are always disconnected when you log into the game?
If your character is stuck in the Fortress War, we will make a report on this issue and submit it to our game operations team but first we need a confirmation on the said issue. Please send us your User-id, Server and Character name.
If you are experiencing lag or disconnection during the game these things can be caused by various internal elements.
As an example, hardware and system-related problems can cause choppiness.
That is, problems can be caused by your PC's CPU, memory, graphics driver, etc. As well, the operational environment of the PC, the internal server problems and the extremely high number of users etc. can cause lags.
Examples of lag causes:
1.Virus and/or malicious code -> Solution: Scan and cure.
2. Overloading and crashing due to multiple application programs -> Solution: Minimize the number of applications running.
3. Internet line speed delay -> Inquire of internet service provider
-Note) Internet line speed website: National Information Society Agency > Speed Test page
The causes mentioned above are given as an example. Identification of a precise cause is difficult as there can be a variety of reasons.
Please optimize your PC and confirm the system requirements for the game before playing the game.
* It is also possible that your networking device (router and/or modem) is having some technical issues
* We'll take note of the problem and check the system too for any technical difficulties.
Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at عفوا ,,, لايمكنك مشاهده الروابط لانك غير مسجل لدينا
[ للتسجيل اضغط هنا ].
Sincerely yours,
Joymax Customer Support Team