it happened with me on my old acc when it was lvl 77 and i knw how u solve it if u have done e-mail verifaction go to عفوا ,,, لايمكنك مشاهده الروابط لانك غير مسجل لدينا
[ للتسجيل اضغط هنا ] and then say forget password they will send an e-mail on your yahoo mail or after a certain time they will send it without entering joymax website they will ask u to put your secret answer and then u will be able to change the password but i think u will enter and u will find no items